SPRING-SUMMER OPENING TIMES

MONDAY TO FRIDAY 8.00-4.30
SATURDAY 9.00- 3.00
SUNDAY CLOSED

Wythall Landscape Centre – Useful Information

With over 30 years experience in the landscape industry, offering a comprehensive range of landscaping and gardening products we believe we know our products and hopefully our customers needs quite well. So to help your overall experience when dealing with Wythall Landscape Centre, we thought it might be useful to provide our customers with what we think is relevant and useful information relating to a number of aspects of our product lines and general business.

DELIVERY
STONESTYLE PAVING
PORCELAIN
NATURAL STONE
RETURNS

DELIVERY

Delivery is kerbside only unless access to a desired drop point is unhindered and is on the customers own property or the public highway. Any request for the delivery vehicle to leave the public highway will be entirely at the customers risk and at their cost if any damage is caused. The drivers decision of where the vehicle will be sited to make the delivery will be final. We ask customers to be aware of any telephone or electricity cables and low branches on trees surrounding their property that may hinder the ability to unload our crane operated vehicles safely and to accept the drivers decision on any reason not to unload at a particular point due to the safety of our vehicles and any persons nearby.

STONESTYLE PAVING

The stonestyle range of paving is a manufactured concrete product cast in moulds taken from stone masters, sizes and thickness can vary due to the manufacturing process. Shade differences can occur from piece to piece due to being manufactured using natural, quarried products. Jet washing these products to clean them is not recommended and de-icing salt should not be used.

PORCELAIN

Porcelain is supplied by batch numbers and from batch to batch variations in colour, finish, shade and size can occur. We cannot guarantee a continuous supply of one batch, so when ordering porcelain paving please ensure you have ordered enough to complete your project from one batch. Packs should be mixed when laying to give an even mix of any shade variations. No returns for porcelain paving can be accepted unless we still have that batch number still in stock and any returns will still be subject to our returns policy.

NATURAL STONE

Sandstone, Limestone, Slate and Granite are all natural products and as such vary in colour and finish, even from piece to piece of the same material. The colours of natural products may be affected by natural weathering reacting with minerals and oxides in the stone and some products maybe prone to flaking or slight de-lamination of the surface but generally none of these issues are detrimental to the performance natural stone products.

RETURNS

Products may be returned for a full refund if the complete order is returned unopened and in its original packaging. Any returns other than the full order [part return] will be at our discretion.
No collections will be made and returns will be the responsibility of the customer with prior arrangement with us.
Any returns must be in their original supplied condition and be re-saleable. A 20% handling/restocking charge will be applied to all returned goods, other than those deemed to be faulty by ourselves or our suppliers.
We can not accept any returns whatsoever on any non stock items that have been ordered in specially to the customers specification and at their request.
We will not accept the return of any cement based products.
No returns will be accepted on any product after a period of 60 days from the date of supply.
We can only accept porcelain paving back if we still have that batch number in stock, any return of porcelain paving unless faulty and unfit for purpose will be at our discretion.

QUALITY LANDSCAPE MATERIALS AT AFFORDABLE PRICES